FAQ

When will my order ship?


All handmade items are made to order. That means there is a processing time. It can be anywhere between 1 to 10 BUSINESS days. Than the order will ship. That is additionla 2-5 business days. I try to charge the lowest shipping cost which is USPS First class mail. Processing time is usually stated on the main (home) page of www.zhannastar.com it varies depending on how many orders I have and before the big holidays.




How long does shipping take?


To keep the shipping cost low for you, the shipping is USPS First-Class. Shipping in USA takes about 2-5 Business days. International shipping is International USPS First-Class - depending on the Country, the shipping can take anywhere between 15 to 30 days.




Why can't i return or exchange items?


I sells handmade items, everything is brand new, made in a pet free, smoke free, clean environment. When items are returned, I am no longer allowed to resell them because now i cannot gurantee the item brand new. Please ask any questions you have regarding colors, sizing and etc prior to ordering! There's an easy chat button at the bottom right corner! Read the full return policy under "store policy" tab.




Where does the fabric come from?


All of the fabric is purchased from United States, UK or Australia. Organic Fabrics are GOTS certified and are milled in United States.




Is everything actually handmade?


If the items is stated handmade, it is handmade by me (ZHANNASTAR LLC owner) Some items are not handmade (for example pacifiers) they are items that are from trusted companies that i love and have added to my store. By purchasing from www.zhannastar.com you are supporting both companies.