SHIPPING POLICY

Processing Time on handmade items: 1 to 5 BUSINESS days than the item ships. Processing Time on all other purchases: 1 to 3  BUSINESS days, than the item ships.

To keep the shipping prices low, all the items are shipped with USPS First Class Mail. It is 2-5 business days of shipping time in the USA depending on what state you are located in. For all International Buyers, It is shipped with USPS First Class International Mail. Can take 15 to 30 days. Not responsible for customs, for delayed customs and lost packages. Tracking is provided.

Buyer can request Priority Shipping 1-3 Days or Express Shipping 1 or 2 days. Buyer responsible for the payment of the shipping. 

www.zhannastar.com is not responsible for lost/stolen packages once delivered. Per request you can add on insurance to your packages it is $2.15 - this will mean if the package is lost/stolen we will file a claim with USPS and once USPS has cleared/refunded the total, You will get your items rre-shipped to you or refunded.

RETURN POLICY

Returns on handmade items are NOT accepted. If there was any issues or concerns about the products, please e-mail zhannastar.shop@gmail.com or use the "chat" button on the website. *Please message me if theres any issues! I will always work with and fix it. That I promise.

Returns on all other items (non handmade, and non accessories but clothes only) are allowed. The refund will be store credit only. Customer pays for return fees. 

PAYMENT METHOD

As a small business as of 2019-2020  we only take PayPal. Sorry for any inconvenience. In the future will take other forms of payments. However we do have an Etsy Account www.Etsy.com/shop/zhannastar and there we take PayPal, Visa, ApplePay etc. 

WHOLESALE INQUIRIES

We do not provide whole sale. Prices as marked no matter the quantity purchased.

BRAND REPS & AFFILIATES 

To apply to be a brand rep for ZHANNASTAR please e-mail zhannastar.shop@gmail.com or click the "chat" button on the website to send a message.